We conclude the quality rules with the notion of public service.
Public service: ensuring our public service missions.
The way of thinking and the associated behaviours:
- We are at the service of all concerned parties.
- We respect the three fundamental principles:
- Continuity – regular and uninterrupted service,
- Mutability – adapting services to changing community needs,
- Equality – non-discrimination between users.
Quality rules:
1. Our services are customer-oriented
We are aware of the human dimension in our services. Through our actions, our communication and daily organisation we demonstrate the importance given to users and their satisfaction. We seek to build lasting relationships that make people want to work with us and come to us, based on the professionalism, integrity, and commitment of our staff.
2. Our environment is organised and welcoming
We believe that an organised and welcoming environment contributes to the quality of our users’ experience. We know the points of interaction and ensure that they are continuously optimised to further improve and enhance this procedure.